The information on this page forms our terms and conditions and is in accordance with The Consumer Protection (Distant Selling) Regulations 2000.
We take every effort to ensure that the information published on this web site is accurate. However, we cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk. Pure Invitation reserves the right to change prices and / or products without prior notice. We accept no responsibility for any effect of ageing caused to any of our products or materials used.
Payment can be made by debit or credit card through Sagepay- a secure payment facility (we do not have access to your card details)
The material featured on this site is subject to copyright protection. The permission to reproduce material does not extend to anything on this site identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.
If an item is out of stock
All of our products have a delivery timescale in their description, we make every effort to ensure this is corrent. However, in the event that the item you have ordered is out of stock we will notify you of the revised delivery timescale. Should this be unacceptable, we will refund any payment made for this item.
Returns/Cancellation Policy,for non personalised items only
If the items have arrived damaged:
Please contact us by email within 7 days. We will replace or refund for the damaged goods as required. We will also pay the normal First Class/standard parcels cost of returning your goods. Do not return damaged goods without contacting us first. Postage will not be refunded on faulty goods returned without prior notification.
Any shortages/discrepancies must be advised within 7 days of receipt of your parcel.
If you do not like the items you have received or have chosen the wrong item:
Please return them to us within 14 days of receipt. Please enclose a copy of your invoice indicating the items being returned. We will be happy to refund you for the returned items, less the cost of the orginal postage and packing, providing they are returned in their original condition with any sealed packaging unopened. You must pay the cost of returning the goods and you will be responsible for their safety during transportation. When returning items please obtain a free proof of postage from the Post Office so that you can make a claim against them in the event of the goods being lost in the post.
If you ordered incorrectly or want replacement goods for returned items, this will be regarded as a new order and as such should be made through the website in the usual way which will include postage and packing at the standard rate.
When returning goods, it is your responsibility that they are packed so as to avoid damage in the post as goods must be received by us in a re-saleable condition. If any returns received are not in a re-saleable condition, we may only refund you 50% of the retail value of the goods.
Refunds will be made within 14 days of us receiving the returned goods. The payment method of the refund will be as per the original transaction e.g. cheque or via the debit / credit card by which the original transaction was made. The refund will include the cost of the original postage for delivery and the returned postage cost for faulty or incorrectly picked goods only.
Should you return goods to us that are not faulty and you have not paid for the postage then we will charge you the direct cost of the expense of the return.
Returns/Cancellation/Refunds Policy, for personalised items only
As the stationery is personalised to your specific requirements, any refunds or exchanges can only be given if the merchandise is faulty, or if the specifications of the order have not been met.
Pure Invitation respect your privacy and are committed to protecting it.Any information provided by you in the course of purchasing from this website is used in accordance with the Data Protection Act 1998. We do not pass your details onto anyone else. From time to time we may send you offer emails, which you can unsubscribe to.